In the unlikely event that you are unhappy with your order please don’t hesitate to contact us here.

1. Exchange or upgrade the jewellery item purchased. Customer can exchange the same within 30 days on presentation of Original Purchase Invoice and paying the differential amount if any. Company has no policy of granting cash refund.
2. Gold jewellery can be exchanged either for gold jewellery or diamond jewellery. Diamond jewellery can be exchanged for diamond jewellery.
3. Damaged/soiled jewellery, customized jewellery and jewellery without Original Purchase Invoice may not be accepted for exchange.
4. Used jewellery item can be exchanged subject to quality confirmation by Haider Jewellery. Haider Jewellery reserves right to calculate the exchange value of the jewellery depending upon the evaluation and prevailing market value after deduction of manufacturing costs.
5. The risk of loss or damage to jewellery/diamond passes to the customer upon delivery of jewellery/diamond item. Ownership in all goods remains with Haider Jewellery until full payment of all amounts due have been received. Customer will be responsible for safe custody and insurance of jewellery in his/her possession.
6. Quality certificate is based on the internal quality appraisal by Haider Jewellery.
7. Jewellery can be exchanged only within the same country of purchase.